eBay Marketplace Dispute: Venmo scam buyer reversed payment

I'm dealing with a situation and need some guidance.

Venmo scam buyer reversed payment. I've been dealing with this for about 5 months now and the situation isn't improving.

The amount being held/disputed is approximately $9,181. I have tried contacting customer support 4 times with no resolution.

Do I have a strong case? What should my next steps be?

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.