Has anyone dealt with venmo scam buyer reversed payment?

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Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

Yeah looking for advice on a legal issue. Here's what happened.

Venmo scam buyer reversed payment. I've been dealing with this for about 7 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $13,705. I have tried contacting their legal department 10 times with no resolution....

Should I hire a lawyer for this or try to handle it myself?

Illustrative response

NAL, but from what I've read, you should file a complaint. But yeah, have someone look at your specific situation.

Illustrative response

Have you tried escalating through their executive customer service? Sometimes that works.