Stripe Marketplace Dispute — GoFundMe frozen campaign funds

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.

Illustrative scenario prepared by my practice.

For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.

Hypothetical question

I've been trying to resolve this on my own but I'm stuck.

GoFundMe frozen campaign funds. I've been dealing with this for about 15 months now and the situation isn't improving.

The amount being held/disputed is approximately $34,215. I have tried contacting their legal department 2 times with no resolution.

Do I have a strong case? What should my next steps be?

Illustrative response

For Stripe specifically: the arbitration clause in their ToS is binding but there's a small claims court exception. If your amount is under your state's small claims limit ($10-12.5k in most states), that's your fastest path.

Stripe Marketplace Dispute — GoFundMe frozen campaign funds

Related Resources