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eBay siding with buyer on false claim and I'm losing my mind

Started by taxconfused_32 · Sep 22, 2025 · 1,399 views · 8 replies
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
TA
taxconfused_32 OP

I'm in a difficult situation and trying to figure out my next steps.

eBay siding with buyer on false claim. I've been dealing with this for about 4 months now and the situation isn't improving.

The amount being held/disputed is approximately $12,042. I have tried contacting customer support 10 times with no resolution.

Has anyone been through something similar? What worked for you?

BB
broke_but_hopeful_4

Not a lawyer, but I have direct experience with this.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.

CO
CounselK_24

Following this thread — Bookmarking this. Dealing with almost the exact same thing.

DU
deleted_user_alt_30

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

JW
Justin_W_14

I've dealt with this before.

In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.

ES
Emily_S_10

I've dealt with this before.

The magic words were "let me speak to your supervisor"/manager. It took 1-3 months but was worth it tbh.

PB
plea_bargain_bob_2

Been there. Here's what I learned.

The #1 mistake I see here is having everything documented. I'd recommend keeping a detailed timeline instead.

DT
desperate_times_etc_33

Have you tried reaching out to your state's labor board? They sometimes have free resources or mediation services.

AP
alex_p_nyc_34

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.