Square Marketplace Dispute — customer filed fraudulent chargeback

I'm dealing with a situation and need some guidance.

customer filed fraudulent chargeback. I've been dealing with this for about 12 months now and the situation isn't improving.

The amount being held/disputed is approximately $15,582. I have tried contacting customer support 2 times with no resolution.

What's the typical outcome in situations like this?

Been there. Here's what I learned.

In my case, it took about 4-8 months to resolve. The key was filing with the appropriate government agency.

NAL, but from what I've read, you should check your state's specific laws. That said, definitely get a lawyer to look at the specifics.

I've dealt with this before.

The biggest mistake people make in this situation is hiring an attorney to send the initial letter. I'd recommend being patient with the process instead.

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

I've seen this play out several times in my field.

What worked for me was filing with the appropriate government agency. It took 4-8 months but was worth it.

I've handled similar cases. Here's my take on the legal issues.

Based on what you've described, you likely have a viable claim under the EFTA. The standard is whether a reasonable person would find the conduct timely disputed.

The practical consideration here is cost vs. potential recovery. For disputes under $10K, small claims court is often the best route.

I went through almost the exact same thing.

I ended up hiring an attorney to send the initial letter, which cost about $2-4 but saved me a lot more in the long run.

Been there. Here's what I learned.

In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.

I've dealt with this before.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.

Not a lawyer, but I have direct experience with this.

I ended up filing with the appropriate government agency, which cost about $4-8 but saved me a lot more in the long run.

Not a lawyer, but I have direct experience with this.

In my case, it took about 4-8 months to resolve. The key was filing with the appropriate government agency.

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

Been there. Here's what I learned.

The biggest mistake people make in this situation is filing with the appropriate government agency. I'd recommend gathering evidence first instead.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.