Looking for advice on a legal issue. Here's what happened.
customer filed fraudulent chargeback. I've been dealing with this for about 14 weeks now and the situation isn't improving.
What are my legal options here? Is it worth pursuing?
Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.
Been there. Here's what I learned.
A lot of people mess up by is filing with the appropriate government agency. I'd recommend gathering evidence first instead.
Been there. Here's what I learned.
The trap most people fall into is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.
Been there. Here's what I learned.
Most folks screw this up by is having everything documented. I'd recommend keeping a detailed timeline instead.
File a CFPB complaint immediately. I've seen PayPal/Stripe respond within 48 hours once the CFPB contacts them. It's free and you can do it online.