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Shopify Marketplace Dispute | customer filed fraudulent chargeback

Started by ArbitratorLiz_27 · Jul 25, 2024 · 495 views · 0 replies
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AR
ArbitratorLiz_27 OP

I'm in a difficult situation and trying to figure out my next steps.

customer filed fraudulent chargeback. I've been dealing with this for about 6 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $16,979. I have tried contacting customer support 6 times with no resolution.

Has anyone been through something similar? What worked for you?