Commercial Lease Issue — SaaS provider changed terms unilaterally

Looking for advice on a legal issue. Here's what happened.

SaaS provider changed terms unilaterally. I've been dealing with this for about 8 weeks now and the situation isn't improving.

The contract was signed 17 months ago. I have a copy of the original agreement. The total amount in dispute is approximately $110,000.

Am I overthinking this or is this a real legal issue worth pursuing?

Licensed attorney — a few thoughts. Here's my take on the legal issues.

There are several legal theories that could apply here. The strongest is probably common law contract principles, which requires showing unconscionable.

Before taking legal action, consider sending a formal demand letter. In many cases, this alone resolves the issue.

Been there. Here's what I learned.

I ended up having everything documented, which cost about $3-6 but saved me a lot more in the long run.

I've seen this play out several times in my field.

What worked for me was filing with the appropriate government agency. It took 4-8 months but was worth it.

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

Not a lawyer, but I have direct experience with this.

What worked for me was having everything documented. It took 3-6 months but was worth it.

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

Have you tried reaching out to your state's consumer protection office? They sometimes have free resources or mediation services.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

Not a lawyer, but I have direct experience with this.

In my case, it took about 4-8 months to resolve. The key was filing with the appropriate government agency.

NAL, but from what I've read, you should document everything. That said, definitely get a lawyer to look at the specifics.

Been there. Here's what I learned.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.

Not a lawyer, but I have direct experience with this.

The biggest mistake people make in this situation is hiring an attorney to send the initial letter. I'd recommend being patient with the process instead.

I went through almost the exact same thing.

In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.

I've dealt with this before.

I ended up filing with the appropriate government agency, which cost about $4-8 but saved me a lot more in the long run.