Looking for advice on a legal issue. Here's what happened.
SaaS provider changed terms unilaterally. I've been dealing with this for about 8 weeks now and the situation isn't improving.
The contract was signed 17 months ago. I have a copy of the original agreement. The total amount in dispute is approximately $110,000.
Am I overthinking this or is this a real legal issue worth pursuing?
Have you tried reaching out to your state's consumer protection office? They sometimes have free resources or mediation services just saying.
Not a lawyer, but I have direct experience with this.
The trap most people fall into is hiring an attorney to send the initial letter. I'd recommend being patient with the process instead.
The key lesson I learned from my experience: DOCUMENT EVERYTHING. Screenshots, emails, certified letters, photos — all timestamped. When it came time to prove my case, having a clear paper trail made all the difference.
Did you send a formal breach notice? Most contracts require this before litigation.
Document all your damages. You'll need specifics for any claim.