Etsy Holding My Money — Zelle payment sent to wrong person

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.

Illustrative scenario prepared by my practice.

For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.

Hypothetical question

Quick background on my situation — any input appreciated.

Zelle payment sent to wrong person. I've been dealing with this for about 15 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $46,233. I have tried contacting customer support 2 times with no resolution.

Am I overthinking this or is this a real legal issue worth pursuing?

Illustrative response

Credit card chargeback might be an option if you paid that way.

Illustrative response

Credit card chargeback might be an option if you paid that way.

Illustrative response

Have you tried escalating through their executive customer service? Sometimes that works.

Etsy Holding My Money — Zelle payment sent to wrong person

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