Etsy Holding My Money — Zelle payment sent to wrong person

Started by ArbitratorLiz_32 · Dec 24, 2023 · 2,963 views · 6 replies

For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.

ArbitratorLiz_32 OP Dec 29, 2023

Quick background on my situation — any input appreciated.

Zelle payment sent to wrong person. I've been dealing with this for about 15 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $46,233. I have tried contacting customer support 2 times with no resolution.

Am I overthinking this or is this a real legal issue worth pursuing?

nine_to_five_grind_3 Jan 4, 2024

I've dealt with this before.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.

quick_founder_31 Apr 1, 2026

Credit card chargeback might be an option if you paid that way.

need_contractor_22 Apr 1, 2026

Following this thread - very interested in the outcome.

random_customer_87 Apr 3, 2026

Following this thread - similar issue here.

lost_buyer_26 Apr 3, 2026

Credit card chargeback might be an option if you paid that way.

also_buyer_4 Apr 3, 2026

Have you tried escalating through their executive customer service? Sometimes that works.

Etsy Holding My Money — Zelle payment sent to wrong person

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