Etsy Holding My Money — Zelle payment sent to wrong person

Quick background on my situation — any input appreciated.

Zelle payment sent to wrong person. I've been dealing with this for about 15 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $46,233. I have tried contacting customer support 2 times with no resolution.

Am I overthinking this or is this a real legal issue worth pursuing?

I've dealt with this before.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.