Fiverr Holding My Money — Zelle payment sent to wrong person

Quick background on my situation — any input appreciated.

Zelle payment sent to wrong person. I've been dealing with this for about 16 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $28,667. I have tried contacting customer support 9 times with no resolution.

Do I have a strong case? What should my next steps be?

Have you tried reaching out to your state's bar association? They sometimes have free resources or mediation services.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

Attorney here. Here's my take on the legal issues.

The key question is whether the applicable statute of limitations has run. Depending on your jurisdiction, you typically have state consumer protection laws years for this type of claim.

One important thing — there are strict deadlines for filing these claims. Don't wait too long.

Have you tried reaching out to your state's bar association? They sometimes have free resources or mediation services.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

I've dealt with this before.

I ended up escalating to a supervisor/manager, which cost about $1-3 but saved me a lot more in the long run.

I went through almost the exact same thing.

What worked for me was filing with the appropriate government agency. It took 4-8 months but was worth it.

Been there. Here's what I learned.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.

I've seen this play out several times in my field.

I ended up filing with the appropriate government agency, which cost about $4-8 but saved me a lot more in the long run.