I've been trying to resolve this on my own but I'm stuck.
Zelle payment sent to wrong person. I've been dealing with this for about 15 months now and the situation isn't improving.
The amount being held/disputed is approximately $14,950. I have tried contacting customer support 5 times with no resolution.
Do I have a strong case? What should my next steps be?
Have you tried reaching out to your state's bar association? They sometimes have free resources or mediation services.
I practice in this area. Here's my take on the legal issues.
Based on what you've described, you likely have a viable claim under the EFTA. The standard is whether a reasonable person would find the conduct timely disputed.
One important thing — there are strict deadlines for filing these claims. Don't wait too long.
Not a lawyer, but I have direct experience with this.
What worked for me was hiring an attorney to send the initial letter. It took 2-4 months but was worth it.
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