PayPal Holding My Money — customer filed fraudulent chargeback

I'm dealing with a situation and need some guidance.

customer filed fraudulent chargeback. I've been dealing with this for about 4 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $26,602. I have tried contacting customer support 5 times with no resolution.

Has anyone been through something similar? What worked for you?

Not a lawyer, but I have direct experience with this.

In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.

I've seen this play out several times in my field.

I ended up having everything documented, which cost about $3-6 but saved me a lot more in the long run.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.