I'm dealing with a situation and need some guidance.
customer filed fraudulent chargeback. I've been dealing with this for about 4 weeks now and the situation isn't improving.
The amount being held/disputed is approximately $26,602. I have tried contacting customer support 5 times with no resolution.
Has anyone been through something similar? What worked for you?
Not a lawyer, but I have direct experience with this.
In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.
Oh god, another one of these.
I ended up having everything documented, which cost about $3-6 but saved me a lot more in the long run.
I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.
I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.