PSA: bank won't reverse wire transfer

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Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

Looking for advice on a legal issue. Here's what happened.

bank won't reverse wire transfer. I've been dealing with this for about 14 months now and the situation isn't improving.

The amount being held/disputed is approximately $5,094. I have tried contacting customer support 5 times with no resolution.

Am I overthinking this or is this a real legal issue worth pursuing?

Illustrative response

I've dealt with this before.

Here's where people usually go wrong is having everything documented. I'd recommend keeping a detailed timeline instead.