Uber Holding My Money | bank won't reverse wire transfer

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Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

I'm in a difficult situation and trying to figure out my next steps.

bank won't reverse wire transfer. I've been dealing with this for about 4 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $19,514. I have tried contacting their legal department 9 times with no resolution.

Has anyone been through something similar? What worked for you?

Illustrative response

NAL, but from what I've read, you should send a written demand. Of course the details matter a lot here.