Force Majeure Clause Invoked — software license audit threat

I've been trying to resolve this on my own but I'm stuck.

software license audit threat. I've been dealing with this for about 6 weeks now and the situation isn't improving.

The contract was signed 23 months ago. I am not sure I have the original signed copy. The total amount in dispute is approximately $24,000.

Has anyone been through something similar? What worked for you?

I've dealt with this before.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

NAL, but from what I've read, you should check your state's specific laws. That said, definitely get a lawyer to look at the specifics.

I've seen this play out several times in my field.

The biggest mistake people make in this situation is having everything documented. I'd recommend keeping a detailed timeline instead.