What's the deal with changing registered agent?

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.
Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

Using a throwaway bc my boss knows my main. Looking for advice on a legal issue. Here's what happened.

changing registered agent. I've been dealing with this for about 6 months now and the situation isn't improving.

I have already done some research online but got conflicting advice.

Do I have a strong case? What should my next steps be?