Private members-only forum

Debt Collection Dispute — Square terminated my account

Started by asking_for_friend_tenant_2024 · Aug 29, 2022 · 2,384 views · 7 replies
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
AF
asking_for_friend_tenant_2024 OP

Has anyone dealt with something like this? I'm not sure what my options are.

Square terminated my account. I've been dealing with this for about 14 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $10,636. I have tried contacting their legal department 5 times with no resolution.

Am I overthinking this or is this a real legal issue worth pursuing?

FT
first_time_creator_TX

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

NH
need_help_investor_TX

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

TL
Mod_TermsLaw Moderator

I practice in this area. Here's my take on the legal issues.

The legal framework here involves both federal and state law. At the federal level, the EFTA. Your state may provide additional protections.

One important thing — there are strict deadlines for filing these claims. Don't wait too long.

ES
eComm_Seller_2022

Not a lawyer, but I have direct experience with this.

In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.

NH
need_help_employee_NY

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

DCH
DebtCollectorHarassment Contributor

Crossposting my experience here because I think it's relevant: I successfully disputed a charge through my credit card issuer under the Fair Credit Billing Act. The key was filing within 60 days of the statement date and putting the dispute in writing. The credit card company investigated and issued a permanent credit.