Debt Collection Dispute — Shopify froze my payments

Quick background on my situation — any input appreciated.

Shopify froze my payments. I've been dealing with this for about 6 months now and the situation isn't improving.

The amount being held/disputed is approximately $33,098. I have tried contacting customer support 6 times with no resolution.

Do I have a strong case? What should my next steps be?

Licensed attorney — a few thoughts. Here's my take on the legal issues.

The key question is whether the applicable statute of limitations has run. Depending on your jurisdiction, you typically have Regulation E years for this type of claim.

I'd recommend documenting everything in writing from this point forward. Keep copies of all communications.