I'm in a difficult situation and trying to figure out my next steps.
eBay siding with buyer on false claim. I've been dealing with this for about 3 months now and the situation isn't improving.
The amount being held/disputed is approximately $7,887. I have tried contacting customer support 9 times with no resolution.
What are the risks if I pursue this? What's the likely timeline?
Attorney here. Here's my take on the legal issues.
Based on what you've described, you likely have a viable claim under Regulation E. The standard is whether a reasonable person would find the conduct an unauthorized electronic fund transfer.
I'd recommend documenting everything in writing from this point forward. Keep copies of all communications.
Following this thread — I'm in a very similar situation. Would love to hear how it turns out.
Not a lawyer, but I have direct experience with this.
The biggest mistake people make in this situation is having everything documented. I'd recommend keeping a detailed timeline instead.
I've dealt with this before.
In my case, it took about 4-8 months to resolve. The key was filing with the appropriate government agency.
I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.
NAL, but from what I've read, you should document everything. That said, definitely get a lawyer to look at the specifics.
Really appreciate the detailed breakdown in this thread. One additional resource: the CFPB (Consumer Financial Protection Bureau) complaint database is public. You can search for complaints against specific companies to see if others have had similar issues and how they were resolved.
Pro tip: if a company is violating your rights and you need legal help but can't afford it, check if any law school clinics in your area handle your type of case. Law students (supervised by licensed attorneys) provide free legal services and are often very thorough because they're learning.