Debt Collection Dispute — eBay siding with buyer on false claim

I've been trying to resolve this on my own but I'm stuck.

eBay siding with buyer on false claim. I've been dealing with this for about 5 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $14,747. I have tried contacting customer support 9 times with no resolution.

Should I hire a lawyer for this or try to handle it myself?

Attorney here. Here's my take on the legal issues.

The legal framework here involves both federal and state law. At the federal level, state consumer protection laws. Your state may provide additional protections.

I'd recommend documenting everything in writing from this point forward. Keep copies of all communications.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

I went through almost the exact same thing.

I ended up escalating to a supervisor/manager, which cost about $1-3 but saved me a lot more in the long run.