Looking for advice on a legal issue. Here's what happened.
ACH payment reversed after goods shipped. I've been dealing with this for about 6 weeks now and the situation isn't improving.
The amount being held/disputed is approximately $13,019. I have tried contacting customer support 6 times with no resolution.
Has anyone been through something similar? What worked for you?
Following this thread — bump -- also need to know this
This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.
I've dealt with this before.
Once I asked for a supervisor things changed fast/manager. It took 1-3 months but was worth it.
I went through almost the exact same thing.
Don't make the same mistake I did -- is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.
Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.