ACH payment reversed after goods shipped — absolutely ridiculous

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.

Illustrative scenario prepared by my practice.

For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.

Hypothetical question

Looking for advice on a legal issue. Here's what happened.

ACH payment reversed after goods shipped. I've been dealing with this for about 6 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $13,019. I have tried contacting customer support 6 times with no resolution.

Has anyone been through something similar? What worked for you?

Illustrative response

I went through almost the exact same thing.

Don't make the same mistake I did -- is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

Illustrative response

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

ACH payment reversed after goods shipped — absolutely ridiculous

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