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Dealership refusing warranty repair - transmission failed at 8k miles

Started by hearsay_harry_23 · Feb 6, 2025 · 3 replies
For informational purposes only. Lemon laws and warranty rights vary significantly by state.
HH
hearsay_harry_23 OP

English isn't my first language so bear with me. Bought a brand new 2025 Honda Accord in March 2025. Paid $32,000. It now has 8,300 miles on it and the transmission completely failed last week - won't shift out of first gear, making horrible grinding noises.

Took it to the dealership. They're saying it's "driver abuse" and not covered under warranty. They claim I must have been "riding the clutch" or doing "hard launches." It's a CVT automatic transmission - there's no clutch to ride!

The service advisor is basically calling me a liar and saying it'll cost $6,500 to replace the transmission out of pocket. The car is literally 5 months old. What can I do?

AI
am_i_screwed_18

Former Honda tech here. CVT failures on new Accords are rare but not unheard of. It's almost always a manufacturing defect - bad bearing, contaminated fluid from the factory, etc fr fr.

The "driver abuse" excuse is BS. They're just trying to avoid an expensive warranty claim. Escalate above the service advisor to the service manager, then to the dealer principal if needed.

Also, demand to see the technical inspection report showing evidence of abuse. They can't just claim abuse without documenting it.

HH
hearsay_harry_23 OP

Update: Honda field engineer came out yesterday (Sep 2). He inspected the transmission for about an hour, pulled diagnostic codes, checked fluid levels and condition.

He agreed with me - no signs of abuse. He found metal shavings in the transmission fluid which he said indicates a manufacturing defect in the CVT belt or bearings. Honda is authorizing the warranty repair.

Dealership is now suddenly being super nice and apologetic. They're replacing the transmission at no cost and giving me a loaner car.

BU
busyrn_9

This thread gives me hope. I'm dealing with a similar issue - bought a 2025 Silverado in June, engine light came on at 3,500 miles, dealership is claiming it's "normal operation" and refusing to diagnose it properly under warranty.

I'm in Texas so not sure if lemon law applies the same way. Did anyone here successfully use lemon law for an issue caught this early in ownership? The truck is barely 5 months old.

Based on the advice here I'm going to escalate to GM corporate tomorrow and document everything in writing.