What would you do about square terminated my account?

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Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

I've been trying to resolve this on my own but I'm stuck.

Square terminated my account. I've been dealing with this for about 16 months now and the situation isn't improving.

The amount being held/disputed is approximately $38,975. I have tried contacting their legal department 6 times with no resolution.

Do I have a strong case? What should my next steps be?

Illustrative response

Have you tried reaching out to your state's labor board? They sometimes have free resources or mediation services.

Illustrative response

Idk but have you tried reaching out to your state's legal aid society? They sometimes have free resources or mediation services.

Illustrative response

Anyone else notice that companies respond much faster when you CC the state AG or include 'CFPB complaint pending' in your letter? It's like a magic phrase. They go from 'we'll look into it' to 'let's resolve this today.'