What's the deal with shopify froze my payments?

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Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

I've been trying to resolve this on my own but I'm stuck.

Shopify froze my payments. I've been dealing with this for about 15 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $35,878. I have tried contacting customer support 5 times with no resolution.

What are the risks if I pursue this? What's the likely timeline?