What's the deal with shopify froze my payments?

I've been trying to resolve this on my own but I'm stuck.

Shopify froze my payments. I've been dealing with this for about 15 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $35,878. I have tried contacting customer support 5 times with no resolution.

What are the risks if I pursue this? What's the likely timeline?

So this is more common than people think.

In my case, it took about 3-6 months to resolve. The key was having everything documented.