Looking for advice on a legal issue. Here's what happened.
crypto exchange froze my withdrawal. I've been dealing with this for about 5 weeks now and the situation isn't improving.
The amount being held/disputed is approximately $20,184. I have tried contacting customer support 3 times with no resolution.
Do I have a strong case? What should my next steps be?
Attorney here. Here's my take on the legal issues.
There are several legal theories that could apply here. The strongest is probably Regulation E, which requires showing an unauthorized electronic fund transfer.
I'd recommend documenting everything in writing from this point forward. Keep copies of all communications.
This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.
This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.
Not a lawyer, but I have direct experience with this.
What worked for me was escalating to a supervisor/manager. It took 1-3 months but was worth it.
I went through almost the exact same thing.
What worked for me was having everything documented. It took 3-6 months but was worth it.
NAL, but from what I've read, you should check your state's specific laws. That said, definitely get a lawyer to look at the specifics.
I've dealt with this before.
The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.
Following this thread — I'm in a very similar situation. Would love to hear how it turns out.
Been there. Here's what I learned.
The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.
I went through almost the exact same thing.
What worked for me was having everything documented. It took 3-6 months but was worth it.
Not a lawyer, but I have direct experience with this.
I ended up escalating to a supervisor/manager, which cost about $1-3 but saved me a lot more in the long run.
I've dealt with this before.
The biggest mistake people make in this situation is hiring an attorney to send the initial letter. I'd recommend being patient with the process instead.
Following this thread — I'm in a very similar situation. Would love to hear how it turns out.
Following this thread — I'm in a very similar situation. Would love to hear how it turns out.
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