Crypto Exchange Dispute — crypto exchange froze my withdrawal

I'm in a difficult situation and trying to figure out my next steps.

crypto exchange froze my withdrawal. I've been dealing with this for about 15 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $5,157. I have tried contacting their legal department 9 times with no resolution.

Am I overthinking this or is this a real legal issue worth pursuing?

Not a lawyer, but I have direct experience with this.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.