Crypto Exchange Dispute — client's check bounced after delivery

Quick background on my situation — any input appreciated.

client's check bounced after delivery. I've been dealing with this for about 16 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $36,808. I have tried contacting customer support 6 times with no resolution.

Has anyone been through something similar? What worked for you?

I've seen this play out several times in my field.

What worked for me was escalating to a supervisor/manager. It took 1-3 months but was worth it.

Been there. Here's what I learned.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.