Crypto Exchange Dispute — ACH payment reversed after goods shipped

I've been trying to resolve this on my own but I'm stuck.

ACH payment reversed after goods shipped. I've been dealing with this for about 10 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $23,351. I have tried contacting customer support 9 times with no resolution.

Am I overthinking this or is this a real legal issue worth pursuing?

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

I went through almost the exact same thing.

What worked for me was having everything documented. It took 3-6 months but was worth it.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

I've dealt with this before.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

I've seen this play out several times in my field.

What worked for me was escalating to a supervisor/manager. It took 1-3 months but was worth it.

Been there. Here's what I learned.

What worked for me was having everything documented. It took 3-6 months but was worth it.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

Been there. Here's what I learned.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

I've handled similar cases. Here's my take on the legal issues.

This is a common situation and the law is fairly clear. Under state consumer protection laws, unfair or deceptive.

I'd recommend documenting everything in writing from this point forward. Keep copies of all communications.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

I went through almost the exact same thing.

In my case, it took about 4-8 months to resolve. The key was filing with the appropriate government agency.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

I've seen this play out several times in my field.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

I've dealt with this before.

I ended up hiring an attorney to send the initial letter, which cost about $2-4 but saved me a lot more in the long run.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

I went through almost the exact same thing.

I ended up escalating to a supervisor/manager, which cost about $1-3 but saved me a lot more in the long run.

Have you tried reaching out to your state's legal aid society? They sometimes have free resources or mediation services.

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

Not a lawyer, but I have direct experience with this.

I ended up escalating to a supervisor/manager, which cost about $1-3 but saved me a lot more in the long run.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

Have you tried reaching out to your state's attorney general? They sometimes have free resources or mediation services.

NAL, but from what I've read, you should send a written demand. That said, definitely get a lawyer to look at the specifics.