Can someone explain aCH payment reversed after goods shipped?

I've been trying to resolve this on my own but I'm stuck.

ACH payment reversed after goods shipped. I've been dealing with this for about 10 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $23,351. I have tried contacting customer support 9 times with no resolution.

Am I overthinking this or is this a real legal issue worth pursuing?

Dealt with this exact thing last year.

A lot of people mess up by is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead no cap.

Have you tried reaching out to your state's legal aid society? They sometimes have free resources or mediation services.

NAL, but from what I've read, you should send a written demand. Standard disclaimer: talk to an actual attorney for your case.