I've been trying to resolve this on my own but I'm stuck.
ACH payment reversed after goods shipped. I've been dealing with this for about 10 weeks now and the situation isn't improving.
The amount being held/disputed is approximately $23,351. I have tried contacting customer support 9 times with no resolution.
Am I overthinking this or is this a real legal issue worth pursuing?
I dragged my feet on getting legal advice and it cost me. Don't be like me lol
Been there. Here's what I learned.
What worked for me was having everything documented. It took 3-6 months but was worth it.
Dealt with this exact thing last year.
A lot of people mess up by is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead no cap.
I've dealt with this before.
I ended up hiring an attorney to send the initial letter, which cost about $2-4 but saved me a lot more in the long run.
Went through something like this -- ended up getting a lawyer involved which made all the difference.
I went through almost the exact same thing.
I ended up escalating to a supervisor/manager, which cost about $1-3 but saved me a lot more in the long run.
Have you tried reaching out to your state's legal aid society? They sometimes have free resources or mediation services.
NAL, but from what I've read, you should send a written demand. Standard disclaimer: talk to an actual attorney for your case.