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Lost $2,000 credit card dispute for digital course - merchant showed I "accessed" content for 10 minutes

Started by two_cents_here_12 · Apr 3, 2024 · 1 replies
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TC
two_cents_here_12 OP

I bought a $2,000 "masterclass" on making money with AI. The sales page showed testimonials of people making $50k/month, professional production, the whole thing.

When I logged in, it was literally 6 YouTube videos (total runtime maybe 2 hours) with generic advice you could find for free. Nothing like what was advertised. I logged in, watched about 10 minutes, realized it was garbage, and immediately filed a credit card dispute.

The merchant responded with "proof" that I accessed the course portal and "consumed the digital product" so no refund. Chase sided with them and I'm out $2,000.

This feels like fraud. Do I have any recourse? Small claims? FTC complaint? Or am I just screwed because I clicked on a few videos?

ACW
tiffany_c

Ok so just wanted to add โ€” I went through almost the exact same thing last year. What finally resolved it for me was sending a formal demand letter via certified mail. Once they realized I was serious and had documentation, they settled within 2 weeks no cap.