CPA/Accountant Liability: lawyer charging for work not done

I'm dealing with a situation and need some guidance.

lawyer charging for work not done. I've been dealing with this for about 3 months now and the situation isn't improving.

I have already tried to resolve this directly but did not get a clear answer.

Am I overthinking this or is this a real legal issue worth pursuing?

In my case, it took about 3-6 months to resolve. The key was having everything documented.

Tbh i've dealt with this before.

The trap most people fall into is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.