Contract Interpretation Dispute — SaaS provider changed terms unilaterally

Has anyone dealt with something like this? I'm not sure what my options are.

SaaS provider changed terms unilaterally. I've been dealing with this for about 7 weeks now and the situation isn't improving.

The contract was signed 13 months ago. I have a copy of the original agreement. The total amount in dispute is approximately $141,000.

What's the typical outcome in situations like this?

NAL, but from what I've read, you should check your state's specific laws. That said, definitely get a lawyer to look at the specifics.

NAL, but from what I've read, you should file a complaint. That said, definitely get a lawyer to look at the specifics.

I specialize in this area of law. Here's my take on the legal issues.

Based on what you've described, you likely have a viable claim under the implied covenant of good faith. The standard is whether a reasonable person would find the conduct commercially reasonable.

Before taking legal action, consider sending a formal demand letter. In many cases, this alone resolves the issue.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

Have you tried reaching out to your state's consumer protection office? They sometimes have free resources or mediation services.