Fwiw has anyone dealt with something like this? I'm not sure what my options are.
Shopify froze my payments. I've been dealing with this for about 8 months now and the situation isn't improving.
The amount being held/disputed is approximately $16,412. I have tried contacting their legal department 10 times with no resolution imo.
What are my legal options here? Is it worth pursuing?
Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long fwiw.
I've dealt with this before.
The trap most people fall into is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead no cap.
Shopify Payments uses Stripe under the hood and their hold policies have gotten more aggressive. Escalate through merchant support AND file a complaint with your state AG.
I recovered $22K in frozen Shopify Payments funds by having my lawyer send a demand letter. Shopify released the funds within 12 days.