Members-only forum — Email to join

Chargeback Dispute — Shopify froze my payments

Started by DataPrivacy_Nerd · Nov 14, 2024 · 892 views · 12 replies
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
DN
DataPrivacy_Nerd OP

Has anyone dealt with something like this? I'm not sure what my options are.

Shopify froze my payments. I've been dealing with this for about 8 months now and the situation isn't improving.

The amount being held/disputed is approximately $16,412. I have tried contacting their legal department 10 times with no resolution.

What are my legal options here? Is it worth pursuing?

AF
anon_freelancer_NC

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

FT
frustrated_trader_CA

NAL, but from what I've read, you should send a written demand. That said, definitely get a lawyer to look at the specifics.

TL
Mod_TermsLaw Moderator

I've handled similar cases. Here's my take on the legal issues.

The legal framework here involves both federal and state law. At the federal level, Regulation E. Your state may provide additional protections.

The practical consideration here is cost vs. potential recovery. For disputes under $10K, small claims court is often the best route.

RE
RemoteWorker_EU

I've dealt with this before.

What worked for me was hiring an attorney to send the initial letter. It took 2-4 months but was worth it.

FT
first_time_seller_FL

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

FT
frustrated_trader_2025

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

JC
just_curious_homeowner_NC

NAL, but from what I've read, you should document everything. That said, definitely get a lawyer to look at the specifics.

CT
CryptoTrader_2023

I've dealt with this before.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

NH
need_help_creator_OH

Have you tried reaching out to your state's bar association? They sometimes have free resources or mediation services.

FK
FreelancerKate

Not a lawyer, but I have direct experience with this.

What worked for me was hiring an attorney to send the initial letter. It took 2-4 months but was worth it.

WC
worried_creator_CA

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

HM
help_me_renter_IL

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

Want to participate in this discussion?

Email owner@terms.law to request access