Chargeback Dispute: GoFundMe frozen campaign funds

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.

Illustrative scenario prepared by my practice.

For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.

Hypothetical question

Quick background on my situation — any input appreciated.

GoFundMe frozen campaign funds. I've been dealing with this for about 11 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $12,321. I have tried contacting customer support 3 times with no resolution.

Am I overthinking this or is this a real legal issue worth pursuing?

Illustrative response

Check your state's consumer protection laws. Some have strong remedies for this.

Illustrative response

Have you tried escalating through their executive customer service? Sometimes that works.

Chargeback Dispute: GoFundMe frozen campaign funds

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