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Customer Filed False Chargeback After Receiving Product — $4,200 Gone

Started by IP_attorney_32 · Apr 1, 2024 · 0 replies
For informational purposes only. This is not legal advice.
SB
IP_attorney_32OP

Sorry for the wall of text. I sell custom furniture online. A customer ordered a $4,200 dining table, received it (I have delivery confirmation with signature), and then filed a chargeback claiming "item not as described." The table was built exactly to their specifications with photos at every stage.

Stripe sided with the customer after "review" and took $4,200 plus a $15 chargeback fee from my account. I have delivery proof, build photos, and email approval of the design. What are my options?

CE
cant_even_anymore_3

Fellow custom furniture maker here. After a similar chargeback, I now require customers to sign a detailed approval form at each stage: design, material selection, in-progress photos, and final acceptance imo.

The approval chain has eliminated chargebacks for me completely. Customers who intend to defraud you will usually bail during this process.