I can't believe eBay siding with buyer on false claim is even legal

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.

Illustrative scenario prepared by my practice.

For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.

Hypothetical question

Quick background on my situation — any input appreciated.

eBay siding with buyer on false claim. I've been dealing with this for about 13 months now and the situation isn't improving.

The amount being held/disputed is approximately $32,666. I have tried contacting their legal department 5 times with no resolution.

What's the typical outcome in situations like this?

Illustrative response

For $32K, you need to escalate beyond eBay internal disputes. File with the BBB, your state AG, and consider court depending on your state limit.

Document the buyer false claim thoroughly. If you can prove they lied, that could support a fraud claim.

I can't believe eBay siding with buyer on false claim is even legal

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