Chargeback Dispute — crypto exchange froze my withdrawal

I'm dealing with a situation and need some guidance.

crypto exchange froze my withdrawal. I've been dealing with this for about 6 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $27,316. I have tried contacting customer support 2 times with no resolution.

Am I overthinking this or is this a real legal issue worth pursuing?

Not a lawyer, but I have direct experience with this.

What worked for me was hiring an attorney to send the initial letter. It took 2-4 months but was worth it.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.