This is actually a hot area of consumer protection law right now. The FTC finalized its Click-to-Cancel rule in late 2024 which requires businesses to make cancellation as easy as sign-up. If your subscription started or renewed after that rule took effect, you may have a straightforward federal claim.
Even before the new FTC rule, most states had laws addressing deceptive subscription practices. California has particularly strong protections under its Automatic Renewal Law (Bus. and Prof. Code 17600-17606), which requires clear disclosure of auto-renewal terms before the initial purchase, affirmative consent to the renewal terms, and an easy mechanism to cancel. Violations can result in the subscription being deemed an unconditional gift to the consumer, meaning you owe nothing.
For practical next steps: First, document every attempt you have made to cancel including screenshots, call logs, chat transcripts, and emails. Second, send a written cancellation notice via certified mail to the company registered address, referencing the specific subscription and your right to cancel under applicable law. Third, if they continue to charge you, dispute the charges with your credit card company as unauthorized transactions. Your card issuer has significant leverage here.
If the charges continue after a credit card dispute, file complaints with both the FTC and your state attorney general. Many AG offices have online complaint portals that take five minutes to fill out. Companies that receive regulatory complaints often resolve them quickly because the cost of an investigation far exceeds refunding one customer. At 114K this goes well beyond a typical consumer subscription and likely warrants a direct consultation with a consumer protection attorney.