my breach of Contract: Race Discrimination experience

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.
Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

I'm in a difficult situation and trying to figure out my next steps.

other party claiming force majeure. I've been dealing with this for about 15 months now and the situation isn't improving.

Has anyone been through something similar? What worked for you?

Illustrative response

I've dealt with this before.

A lot of people mess up by is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.