Amazon Flex Terminated My Account - Standing Dropped to 'At Risk' Overnight (2024)

I'm absolutely gutted right now. Been driving Amazon Flex for 18 months, always maintained Fantastic standing, never had any issues. Then this week happened.

Got 4 "packages not received" reports in 3 days. All from the same apartment complex. I KNOW I delivered those packages - I have timestamp photos of every single one at the doors. Checked the app, my standing dropped from Fantastic to "At Risk" overnight.

Woke up this morning to the dreaded email: "Your Amazon Flex account has been deactivated." No warning, no chance to explain, just gone. 18 months of perfect service means nothing apparently.

I submitted an appeal immediately but I've heard horror stories about the appeal process. Has anyone successfully gotten reinstated? What did you say in your appeal? I'm panicking because this was my main income.

Since you mentioned needing income while your appeal is pending, here are the best Flex alternatives I've found after getting deactivated myself:

DoorDash Drive (catering/large orders): Similar to Flex - scheduled deliveries, decent pay. Need to work your way up from regular DoorDash first but worth it. More reliable than Flex honestly.

Walmart Spark: Closest thing to Flex. Grocery and delivery orders, scheduled blocks or on-demand. Pay varies by market but I average $22-25/hr in my area. Acceptance into the program can take a few weeks.

Instacart: Grocery shopping + delivery. More work than Flex but tips are better. Best on weekends.

Veho: Package delivery like Flex but smaller company. Not in all markets yet but growing fast. Heard good things about driver treatment.

Amazon DSP (as last resort): If you want to stay in Amazon delivery, you can apply as a W-2 driver with a Delivery Service Partner company. Less flexibility but stable income and you're not subject to the same DNR BS since you're an employee.

Whatever you do, don't wait to hear back on the appeal before signing up for alternatives. That could take months.

For Amazon suspensions, the key is the Plan of Action (POA). It needs to identify the root cause, the corrective actions you've already taken, and the preventive measures going forward. Be specific — generic answers get rejected.

Reviving this thread because it just happened to me. Standing went from Great to At Risk overnight, then terminated a week later for "late deliveries." Every single late block traces to the warehouse releasing routes 30 to 45 minutes behind schedule. We all stood around scanning the same delayed carts.

Does the appeal address in the termination email still get responses in 2026? And is there any way to pull my own check-in and checkout times to prove the delays started at the station?

The escalation route in the termination email still worked as of this spring when my friend went through it. Reply there, keep it short, and attach everything as one message.

For station delays: your app history shows block start times and your first scan. If your first scan is 40 minutes after block start at the station itself, that gap is the warehouse, not you. Screenshot every block they flagged.

One thing I learned the hard way: don't bother with the people at the station. They're nice but they have zero ability to fix standing or terminations, it's all handled centrally. The only channel that matters is the written appeal.

Also start photographing the route release board or your cart timestamp when things run late. A pattern of station delays documented over weeks is much stronger than one night.

Update: sent the appeal last night. One page, a table of the five flagged blocks with block start time vs first station scan, plus screenshots. Four of the five show 30+ minute gaps before I ever left the lot.

Will report back with the timeline since that's what helped me most reading this thread.

Update from me. Standing dropped overnight, terminated, appealed twice, no reinstatement. What I did learn is worth leaving here for the next person.

Ask for the underlying data, not the conclusion. The termination message gives you a category. The category is not reviewable because it is a label. The delivery level detail behind it sometimes is, and when I finally asked for specific blocks and dates the reply was noticeably less templated.

Same experience. Two additional practical notes.

First, the standing metric moves on a rolling window, so a bad stretch of two or three blocks can look like a collapse. If you can show the specific blocks were affected by something outside your control, such as an address that does not exist or a location that was closed, that is the argument, not your overall history.

Second, get whatever you can out of the app early. Block history and delivery detail get harder to reach once the account is closed, which is exactly when you want it.

Adding the distinction that matters, because this thread has both kinds of people in it.

If your termination was performance based, it is a platform and contract question. If it was triggered by a background check rerun, that is a different track entirely, running against the reporting agency, with the Fair Credit Reporting Act reinvestigation deadlines attached. People in the second group sometimes spend months on appeal forms that were never the right tool.

Read your termination notice and see which one it actually says.