Has anyone dealt with aI lawyer chatbots replacing attorneys?

I'm dealing with a situation and need some guidance.

AI lawyer chatbots replacing attorneys. I've been dealing with this for about 3 weeks now and the situation isn't improving.

I have already tried to resolve this directly but got conflicting advice.

Do I have a strong case? What should my next steps be?

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.