Key Findings

Frequent Price Increases Severe

Verizon has raised prices multiple times in recent years, sometimes with minimal notice. They reserve the right to change pricing at any time, even for existing customers.

"We may change prices and any other conditions at any time. We will provide you with notice of material changes."
Mandatory Arbitration Severe

Verizon requires mandatory arbitration with a class action waiver. The opt-out process is complicated and must be done within 30 days via mail.

"Any dispute will be resolved through binding arbitration... You and Verizon Wireless each waive any right to a jury trial or to participate in a class action."
36-Month Device Installments Severe

Verizon's device payment plans run for 36 months - effectively longer than old 2-year contracts. Breaking the plan requires paying the full remaining balance.

"Device Payment Agreement terms are 36 months. If you cancel service, remaining device payments become due immediately."
Aggressive Data Collection Severe

Verizon's "Custom Experience" and related programs collect extensive data about your browsing, app usage, and location. You must actively opt out of each program separately.

"We collect and use information about websites you visit, apps you use, and your location to provide insights and personalized experiences."
60-Day Device Lock Moderate

Devices purchased through Verizon are locked for 60 days, preventing use on other carriers even if you pay full price.

"Devices will be locked to Verizon Wireless for 60 days following activation."
Network Management Moderate

Verizon actively manages network traffic and may deprioritize certain types of traffic or customers during congestion with limited transparency.

"We may prioritize certain types of traffic, limit throughput speeds at any time, or take other measures to manage our network."
Administrative Fees Moderate

Verizon charges various administrative and recovery fees that can change at any time and add significant costs beyond your advertised plan price.

"Administrative charges, government taxes, and surcharges may be modified at any time."
Auto-Pay Pressure Mild

Many promotions require auto-pay enrollment, and the advertised price often excludes significant fees that inflate your actual monthly cost.

"Prices shown are with Auto Pay and paperless billing discount. Additional taxes, fees, and surcharges apply."

What This Means For You

Verizon's terms are the least consumer-friendly among major carriers:

  • Expect price increases - they've raised rates multiple times recently
  • 36-month device plans create longer commitments than old contracts
  • Active data collection requires manual opt-out of multiple programs
  • Advertised prices exclude significant fees that inflate your bill

If coverage is paramount, Verizon may still be necessary, but carefully review all opt-out options and be prepared for price increases.

⚠ Lowest Rated in Category

Verizon receives our lowest score among telecom carriers due to frequent price increases without price lock guarantees, aggressive data collection practices, and the longest device installment terms in the industry. While network coverage is often cited as a reason to choose Verizon, consumers should understand they're accepting the most restrictive terms available.