Attorney analysis of H&R Block's online software and service agreements
H&R Block's online terms are significantly less protective than in-person service agreements. Audit support and accuracy guarantees have notable limitations.
H&R Block offers both online software and in-person tax preparation services. However, the protections you receive differ significantly depending on which channel you use. Online software customers get notably less support and weaker guarantees than those who file in-person with a tax professional.
H&R Block's "peace of mind" guarantees are much stronger for in-person filers. Online customers get limited audit support and weaker accuracy guarantees, despite similar marketing messaging.
H&R Block offers "Tax Pro Review" as an upgrade that adds professional oversight to your online return, bridging the gap between DIY and full-service.
Free audit support for online filers is limited to "information and documents" - not actual representation before the IRS like in-person clients receive.
Accuracy guarantee only covers H&R Block calculation errors, not issues from user-entered information or misunderstood prompts.
Refund advance loans have separate terms and may create additional financial obligations with different fees and requirements.
You can lock in pricing early in the tax season to avoid potential price increases closer to the filing deadline.
Previous year returns remain accessible for several years, unlike some competitors who charge for archive access.
If you're considering H&R Block, the decision between online and in-person matters significantly for your protection level.
In-person clients with "Peace of Mind" receive actual audit representation where an H&R Block tax professional will attend IRS meetings with you. Online customers only get guidance on how to respond to audit letters.
If you've experienced problems with H&R Block software or need help understanding your options, schedule a consultation.
Schedule Consultation