Attorney analysis of DSC's subscription agreements and product bundling terms
Dollar Shave Club's terms include frequent shipment changes, complex bundling, and limited cancellation windows that can lead to unwanted charges.
Dollar Shave Club disrupted the razor market with affordable subscription shaving products. Now owned by Unilever, the service has expanded to include a wide range of grooming products. However, the subscription model includes automatic product bundling and shipment frequency changes that can catch customers off guard.
DSC may automatically adjust your shipment frequency based on their estimation of product usage, potentially sending products before you need them and charging your card accordingly.
You can skip individual shipments through your account dashboard, though you must do so before the order processes (typically 5 days before shipment date).
Products may be automatically added to your box based on previous purchases or "recommendations," increasing your total without explicit approval.
Orders must be canceled or modified at least 5 days before your scheduled shipment date. Missing this window means you'll be charged.
As a Unilever subsidiary, DSC operates under corporate policies that prioritize the parent company's interests in dispute resolution.
Disputes must be resolved through binding arbitration with class action waiver, following standard corporate consumer terms.
New subscribers can get a refund on their first box within 30 days if dissatisfied, though this doesn't apply to subsequent shipments.
Cancellation can be done through the website account settings, but DSC employs retention tactics including discount offers and surveys. The process requires multiple confirmation steps.
Your order begins processing 5 days before the ship date. Any changes or cancellations after this point cannot stop the current shipment. You'll need to wait for the next billing cycle.
If you're having trouble canceling or believe you've been unfairly charged by Dollar Shave Club, schedule a consultation.
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