Senior care platforms connect families with caregivers but their terms often limit liability for caregiver conduct, background check accuracy, and abuse reporting. Understanding these limitations is critical when entrusting care of vulnerable family members.
Senior care platforms operate in a space where the stakes could not be higher - the wellbeing of vulnerable elderly family members. Yet their terms of service often contain extensive liability disclaimers, limitations on background check guarantees, and unclear abuse reporting procedures. Families should understand that these platforms are primarily matching services, not employers, and that responsibility for vetting caregivers ultimately falls on the family.
Largest care marketplace. Improved background check processes after past issues, but still operates as a marketplace with limited vetting.
Professional home care network with employed caregivers. Better vetting and accountability than marketplace models.
Franchise-based home care with varying quality by location. Terms vary by franchise with limited corporate accountability.
Companionship-focused platform with gig-economy "Pals." Limited vetting and supervision raises concerns for vulnerable seniors.