Independent Analysis of Transportation Network Company Agreements
Ride-sharing platforms connect passengers with drivers through mobile apps. Their Terms of Service govern critical aspects including safety policies, liability limitations, fare disputes, and the relationship between passengers, drivers, and the platform itself.
Our attorneys have reviewed the complete Terms of Service for each major ride-sharing platform, evaluating consumer fairness across key criteria specific to transportation services.
| Platform | Score | Grade | Key Concern | Dispute Process |
|---|---|---|---|---|
| Via Best in Category | 65/100 | B- | Fixed pricing model | Email support |
| Bolt | 58/100 | C+ | International jurisdiction issues | In-app support |
| Lyft | 52/100 | C | Broad liability waivers | In-app + email support |
| Uber Lowest Rated | 45/100 | C- | Mandatory arbitration | In-app + arbitration |
All major platforms require binding arbitration for disputes, with class action waivers. Opt-out windows exist but are typically 30 days and easily missed.
Every platform explicitly states they are a technology company, not a transportation provider. This limits their liability for accidents, delays, and driver conduct.
Users agree to surge/dynamic pricing by using the service. Platforms reserve the right to change pricing without notice, and displayed estimates are not guaranteed.
Extensive location tracking, even when app is closed. Data shared with insurance partners, marketing affiliates, and potentially law enforcement without warrant in some cases.
Scores are based on my Consumer Fairness Index, which evaluates Terms of Service across multiple factors including readability, consumer rights preservation, data practices, refund policies, and dispute resolution fairness. Ride-sharing reviews additionally consider safety liability terms, insurance coverage clarity, surge pricing transparency, and driver relationship policies. All reviews are conducted by licensed attorneys and updated when terms change.
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