Capsule operates as a licensed pharmacy with same-day delivery in select cities. Unlike discount services, they actually dispense medications, making them subject to pharmacy regulations. Terms cover prescription handling, delivery liability, and insurance processing.
Once medications are handed to delivery courier, risk transfers to customer. If delivery is stolen or mishandled, reshipment isn't guaranteed.
Controlled substances and certain medications can't be returned or refunded once shipped due to regulatory requirements.
Same-day delivery only available in select markets. If you move or travel, service may not be available, requiring prescription transfers.
While Capsule bills insurance, they don't guarantee coverage or pricing. Insurance issues may cause delays or unexpected costs.
As a licensed pharmacy, Capsule is subject to pharmaceutical regulations and oversight, providing more accountability than discount services.
Direct text/chat access to licensed pharmacists for medication questions, providing professional consultation convenience.
Same-day delivery is free in service areas with no minimum order requirements.