Attorney analysis of U-Haul's rental agreements and coverage options
U-Haul's self-move model places cargo risk entirely on customers. Equipment damage waivers help with truck damage but do nothing for your belongings.
U-Haul is the largest DIY moving company in North America. Their model gives you control over your move but also places all cargo risk on you. While damage waivers can protect against truck damage charges, nothing U-Haul sells protects the belongings inside the truck.
U-Haul explicitly disclaims any responsibility for cargo inside rented trucks. Damage to your belongings during a move - even from truck breakdown or accident - is entirely your responsibility.
U-Haul offers a $50 guarantee if they can't fulfill your reservation, providing some protection against last-minute equipment unavailability.
U-Haul has no liability for any damage to items being transported, regardless of cause. Your only option is separate moving insurance or homeowner's coverage.
Without thorough walk-around documentation, customers are often charged for pre-existing truck damage. The burden of proof is on you.
Even with Safemove protection, damage from hitting overhead obstacles, off-road use, or prohibited activities is not covered.
Fleet age and maintenance varies by location. Breakdowns during your move are your problem to resolve.
Local rentals can be extended or returned early with reasonable adjustments, providing scheduling flexibility.
U-Haul truck damage disputes are common and often result in significant charges. The company has been criticized for aggressive damage claims, especially related to prior damage not documented at pickup.
Take extensive photos and video of the entire truck before leaving the lot. Note all existing damage on the contract. Missing this step can result in charges for damage you didn't cause.
If you've been charged for damage you didn't cause or need help with a rental dispute, schedule a consultation.
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