Attorney analysis of SpareFoot's marketplace terms and booking policies
SpareFoot operates as a marketplace, creating confusion about who is responsible when storage issues arise. They disclaim most liability for facility conditions.
SpareFoot is a storage marketplace that helps consumers find and reserve storage units at thousands of facilities. However, their marketplace model means SpareFoot isn't the actual storage provider - they're just a booking platform. This creates significant gaps in accountability when problems arise.
SpareFoot explicitly states they are not responsible for the storage facilities listed on their platform. Issues with the actual unit, facility conditions, or damage to your belongings are between you and the facility operator.
SpareFoot does allow easy comparison of storage prices and availability across multiple facilities, potentially helping you find better deals.
SpareFoot disclaims all responsibility for the storage facilities, their conditions, security measures, and any damage to stored items.
Each storage facility has its own rental agreement. You won't see the actual terms until you arrive at the facility, potentially facing unexpected conditions.
SpareFoot reservations are not binding rental agreements. Facilities can still deny you a unit or change prices when you arrive.
SpareFoot doesn't verify that reviews are from actual customers, and facilities may incentivize positive reviews.
SpareFoot doesn't charge consumers for using their search and reservation service - they're paid by the facilities.
When problems arise with storage booked through SpareFoot, customers often find themselves caught between the platform and the facility. SpareFoot says it's the facility's responsibility, while facilities may not honor promises made on SpareFoot's website.
Prices shown on SpareFoot may be first-month promotional rates. The actual ongoing rental rate at the facility may be significantly higher, but this isn't always clear during booking.
If you've experienced problems with a storage facility booked through SpareFoot, schedule a consultation.
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