Subscription Box Critical Provisions

Essential clauses for physical subscription product businesses

Shipping & Delivery Terms

Customer Expectations

Define shipping windows, delivery timeframes, and carrier selection. Address timing of box shipments relative to billing cycles and set realistic delivery expectations.

Product Substitution Rights

Inventory Flexibility

Reserve the right to substitute products of equal or greater value when items are unavailable. Clarify how substitutions are communicated and handled.

Skip/Pause Functionality

CA Auto-Renewal Law

Allow customers to skip or pause shipments. California requires easy cancellation mechanisms; skip/pause options reduce cancellation requests and churn.

Gift Subscription Terms

Recipient Rights

Define gift subscription terms including recipient data collection, expiration policies, and whether gifts auto-renew. Clarify who controls the subscription.

Box Contents Disclosure

Consumer Transparency

Explain whether contents are curated, randomized, or customized. For food/beauty boxes, include allergen and ingredient disclosure requirements.

Damage/Lost Shipment Claims

Customer Support

Define procedures for reporting damaged, missing, or lost shipments. Set claim windows and clarify remedies (replacement, credit, refund).

Standard Legal Provisions

Essential clauses required in all Terms of Service

Agreement to Terms
Limitation of Liability
Dispute Resolution
Auto-Renewal Terms
Cancellation Rights
Governing Law
Indemnification
Payment Terms

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