Subscription Box Critical Provisions
Essential clauses for physical subscription product businesses
Shipping & Delivery Terms
Customer ExpectationsDefine shipping windows, delivery timeframes, and carrier selection. Address timing of box shipments relative to billing cycles and set realistic delivery expectations.
Product Substitution Rights
Inventory FlexibilityReserve the right to substitute products of equal or greater value when items are unavailable. Clarify how substitutions are communicated and handled.
Skip/Pause Functionality
CA Auto-Renewal LawAllow customers to skip or pause shipments. California requires easy cancellation mechanisms; skip/pause options reduce cancellation requests and churn.
Gift Subscription Terms
Recipient RightsDefine gift subscription terms including recipient data collection, expiration policies, and whether gifts auto-renew. Clarify who controls the subscription.
Box Contents Disclosure
Consumer TransparencyExplain whether contents are curated, randomized, or customized. For food/beauty boxes, include allergen and ingredient disclosure requirements.
Damage/Lost Shipment Claims
Customer SupportDefine procedures for reporting damaged, missing, or lost shipments. Set claim windows and clarify remedies (replacement, credit, refund).
Standard Legal Provisions
Essential clauses required in all Terms of Service
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