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Clearly establish service providers as independent contractors, not employees. Critical for California AB5 compliance and avoiding costly misclassification lawsuits.

Disclose background check requirements and obtain proper FCRA authorization. Include adverse action procedures for service provider screening.

Define required insurance coverage for service providers. Specify minimum liability limits, vehicle insurance (if applicable), and proof of coverage requirements.

Establish minimum service standards, rating systems, and consequences for poor performance. Balance quality control with independent contractor autonomy.

Define cancellation windows, fees, and no-show policies for both service providers and customers. Balance flexibility with protecting provider compensation.

Clearly disclose platform fees, service provider payouts, payment timing, and any deductions. Required for FTC compliance and avoiding deceptive practices claims.